Refund Policy

1. Operator

Patrik Heveši - we.Create J. Fándlyho 752/1, 971 01 Prievidza ID: 55406572 Email: patrik@wecreate.sk Phone: +421 904 947 355

Important:

Once you start using purchased credits (performing the first generation), refunds are not possible as the service has been partially or fully provided.

2. Right of Withdrawal

In accordance with EU consumer protection legislation, you have the right to withdraw from the contract without giving a reason within 14 days of purchase.

3. Exceptions to Withdrawal

You do not have the right to withdraw in the following cases:

• After starting to use credits - if you have performed at least one visualization generation, the service is considered partially provided and a refund is not possible.
• Digital content - purchased credits are digital content not supplied on a physical medium.

4. Refund Conditions

A refund is possible only if:

• The request is submitted within 14 days of purchase
• No purchased credits have been used
• No visualization generation has been performed

5. Complaint Procedure

To file a complaint or request a refund:

• Send an email to patrik@wecreate.sk
• Include your name and registration email
• Describe the reason for the complaint
• Attach proof of payment (Stripe confirmation)

We will respond to your request within 5 business days.

6. Refund Processing

If your refund request is approved:

• Money will be returned using the same payment method
• The refund will be processed within 14 days of approval
• Purchased credits will be removed from your account

7. Subscription Cancellation

You can cancel your monthly subscription at any time:

• In account settings via "Manage Subscription"
• The subscription remains active until the end of the billing period
• It will not automatically renew after cancellation
• Unused credits from the current period will expire

8. Technical Issues

In case of technical problems with the service (failed generations, errors):

• Contact us via the "Report a bug" button in the app
• Or by email at patrik@wecreate.sk
• Failed generations caused by technical errors on our side will be compensated

9. Complaint Contact

Email: patrik@wecreate.sk Phone: +421 904 947 355 Address: Patrik Heveši - we.Create, J. Fándlyho 752/1, 971 01 Prievidza

10. Alternative Dispute Resolution

As a consumer, you have the right to contact an alternative dispute resolution body. You can find a list of entities on the website of the Ministry of Economy of the Slovak Republic:

www.mhsr.sk

EU Online Dispute Resolution: